🚚 Shipping & Delivery
Do you offer free shipping? Yes! We offer free shipping on all prepaid bank deposit orders across Pakistan.
Do you offer express shipping? Yes, express delivery is available. Standard delivery takes 3–5 working days across Pakistan.
Do you ship internationally? Currently we ship within Pakistan only. International shipping is coming soon — follow us on Instagram @laalmahal.official for updates.
How can I track my order? Once your order is dispatched, you will receive a tracking number via WhatsApp or email to track your delivery in real time.
💳 Payment & Discounts
What payment methods do you accept? We accept bank deposit, credit/debit cards, and cash on delivery (COD) on selected orders across Pakistan.
Is cash on delivery available? Yes, COD is available on selected orders. Bank deposit orders enjoy free shipping as an added benefit.
Do you have active discount codes or promotions? Yes! Follow us on Instagram @laalmahal.official and check our Special Discounts collection on the website for current offers and seasonal sales.
👟 Sizing & Products
What shoe sizes do you offer? We offer sizes 36 to 42 (EU sizing) across most styles. A size guide is available on each product page.
Are your shoes true to size? Yes, our shoes are true to size. If you are between sizes, we recommend sizing up for the most comfortable fit.
What types of shoes does Laal Mahal sell? We sell women's footwear including Mary Janes, heels, ballet flats, embroidered mesh ballerinas, and khussa — all designed for Pakistani women.
What materials are used in your shoes? We use imported synthetic patent leather, mesh fabric, and hand-embroidered materials depending on the style. All materials are carefully selected for comfort and durability.
🔄 Returns & Exchange
What is your return policy? We offer size exchanges within 7 days of delivery. Items must be unworn, in original condition, and in original packaging.Exchange charges are PKR 300.
Can I exchange my order for a different size? Yes, size exchanges are available within 7 days of delivery. Contact us on WhatsApp at 03299889887 to initiate your exchange request.
📞 Contact & Brand
How can I contact customer service? You can reach us on WhatsApp at 03299889887 or email us at laalmahal.official@gmail.com. We typically respond within a few hours during business hours.
Where is Laal Mahal based? Laal Mahal is a Pakistani women's footwear brand based in Pakistan, delivering across all major cities including Karachi, Lahore, Islamabad, and beyond.
What makes Laal Mahal different from other shoe brands? Laal Mahal offers artisan-crafted, fashion-forward women's footwear at accessible prices. We focus on quality, comfort, and unique designs made specifically for Pakistani women.
Do you have a physical store? We are currently an online-only store. Shop at laalmahal.com and enjoy doorstep delivery across Pakistan.